Support
Customer is entitled to six-months email support and thirty (30) days phone support for operating system and hardware configuration.

Warranty
XleratedAudio warrants its DAW systems and accessories, except monitors and non-system software, to be free from all defects in hardware, firmware, and system software as installed at the time of original shipment for a period of ninety (90) days. If there is a warrantable issue within the first 90 days of ownership, XleratedAudio will repair or replace the defective part(s) at its sole discretion. Customer must pay for shipping to XleratedAudio. Parts and Labor are included in the 90 day warranty coverage. Evidence of overclocking, physical manipulation, damage and/or misuse of the DAW or any of its components will render this warranty null and void. XleratedAudio does not warrant non-system software and monitors. See the manufacturer for any warranties that may apply. XleratedAudio reserves the right to substitute like parts of equal or greater value for defective parts that are no longer available to XleratedAudio. Customer retains title and the risk of loss through shipping to and from XleratedAudio. Any and all new parts transfer title and risk of loss to the customer upon installation and/or shipping, whichever comes first. Customer pays for shipping and insurance to and from XleratedAudio for warranty service and/or replacement.

If you believe an eligible item has a manufacturing defect, please visit the RMA Request Page within 90 days of delivery to file a Return Material Authorization (RMA) request. When filing your request, be sure to have your username and password available to expedite the process. You must follow the instructions given you at the time of your web-based RMA request and other subsequent email or telephone notifications regarding shipping instructions for the defective part or system. Warranty requests received after the warranty period expires will not be honored, even if the issue in question is believed to have arisen prior to the lapse of the extended warranty period.

Upgrade Assistance Service Package:
The XleratedAudio Standard Warranty for DAWs includes a 60-day complementary Upgrade Assistance Package that entitles customers to sixty-days of software and hardware upgrade assistance service. Under this plan, in these 60 days from the date of original shipment, the customer may purchase additional software, libraries and/or computer hardware from XleratedAudio or supply their own (provided original packaging, original CDs or diskettes, and original licensing documentation is included) and receive free installation and limited reconfiguration of the original system. Customer must pay for return shipping both ways. XleratedAudio makes every effort to sell upgrade parts and components at reasonable market prices. If the system is presented to XleratedAudio with after-market hardware and/or software additions, no guarantee of conflict resolution is offered for upgraded parts, though XleratedAudio will make a best effort to resolve any such conflicts. The specific parts available for inclusion in the Upgrade Assistance Package for your system are available from XleratedAudio by request.

View our Extended Warranty and Support Plans for XleratedAudio DAWs

Warranty on Monitors
XleratedAudio neither offers nor extends any warranty for monitors purchased through XleratedAudio. All monitor warranties originate with the manufacturer of the monitor and only the original manufacturer will service such warranties. Please contact the manufacturer directly for information regarding the manufacturer's warranty.

For Samsung Monitors, please phone 1-800-SAMSUNG

Cancellation Policy
Once an order has been placed on the secure server and the billing credit card has been authorized, that order is considered "in production". Since all XleratedAudio orders are assembled and/or built to the customer's specifications, all orders cannot be changed, modified, or canceled once an order is in production. Orders may be changed, modified, and canceled only by XleratedAudio if availability of product, fulfillment demands, integrity of billing information or other security issues are in question.

Return and Refund Policy
Upon delivery, if you are not satisfied with your XleratedAudio hardware purchase, please visit the RMA page to file a Return Material Authorization (RMA) request within 7 business days. When filing your request, be sure to have your username and password available to expedite the process. Product must be returned to XleratedAudio within 7 business days of the issuance of the RMA. Returned products must be packaged in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. All returns, unless otherwise noted, will be assessed a 15% restocking fee and all shipping fees will be paid by the customer. Please note that the customer bears title and the risk of loss until delivery is made to XleratedAudio. Insuring your product with your shipping carrier is highly recommended for all returns.

Standard Limitations
All sales are final on software and monitors. No returns are accepted.

All sales are final on systems, including or exclusively consisting of peripherals, monitors, software and accessories in excess of $3000 in total unit or order cost. These units or orders are not returnable/refundable. Systems and other orders in excess of $3000 in total unit cost are covered by the standard XleratedAudio DOA and Warranty Policies and those policies' regular limitations (see below).

Physical damage to any item nullifies its qualification for return.

Dead On Arrival (DOA)
An XleratedAudio hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please visit the RMA page within 10 calendar days of delivery. When filing your request, be sure to have your username and password available to expedite the process. XleratedAudio technical support will determine if your product is DOA and if so, will issue you a DOA-RMA number. DOA item must be received by XleratedAudio within 7 calendar days of issuance of DOA return number for DOA warranty to be honored. Upon inspection of the returned DOA item, XleratedAudio will at its own discretion either repair or replace the defective part(s) causing the DOA issue and return ship the item to you at no additional cost. Please note that the customer bears title and the risk of loss until delivery is made to XleratedAudio. Insuring your product with your shipping carrier is highly recommended for all returns. Upon final return to customer, customer bears title and the risk of loss.

If your item arrives damaged in shipping, you must contact XleratedAudio at 1-213-233-3594 within 48 hours of delivery, or the nearest business day thereunto, and describe the state of the shipping box, component case and any other physical irregularity. Do not attempt to use, assemble, dissemble, deconstruct, plug-in, fix or otherwise alter or employ a product suspected to be damaged in shipping. Any damage caused by the customer will nullify each and every return, DOA and warranty qualification.

DOA Restrictions
DOA warranty does not apply to software or monitors. Software licensing and any software warranties are exclusively between and customer/end user and the software manufacturer. Monitor support and warranty is between the custom/end user and the monitor manufacturer. Please consult the documentation from your monitor manufacturer accompanying your delivered monitor.

XleratedAudio reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, XleratedAudio may impose a $100 handling fee and will charge the customer for return shipping and insurance.

Physical damage to any item nullifies its DOA warranty.

RMA Return and Warranty Address

Please follow all RMA instructions given you, clearly print your RMA number on your shipping label and ship your RMA return or warranty to:

XleratedAudio
601 W. Mission St., #3
St. Marys, KS 66536

Note
All customer actions or inactions that fail to accord with the time frames defined above for the services so defined by XleratedAudio will nullify the customer or product's qualification for that service. RMA numbers will not be issued beyond the periods indicated. RMA numbers will not be extended or reissued upon or after their expiration date.

Customer Service Phone Number
The customer service phone number for XleratedAudio is 1-213-233-3594.

Disclaimer
XleratedAudio reserves the right to alter, change or cancel any policy for return, refund, DOA or warranty at any time solely at its own discretion.